Compliance

New Report Details Top Consumer Complaints in 2020

The Consumer Federation of America (CFA) conducts an annual survey of city, county, and state consumer agencies across the country to ask about the complaints they received in the previous year. Thirty-four agencies from across the country participated in this year’s survey, which was released on July 26th and provides a snapshot of the most common, …

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Failure to Present Internal DNC Policy Can be Costly

In its infinite wisdom, when drafting the TCPA Congress included two separate and distinct grounds upon which to base a private cause of action. §227(b) Claims First, there's 47 USC §227(b)(1)(A), which makes it unlawful "for any person within the United States, … to make any call... using any automatic telephone dialing system or an …

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Federal Communications Commission and Australia Communications and Media Authority vs. Illegal Robocalls

The United States is not unique in its efforts to combat illegal robocalls.  Consumers in other countries are dealing with the same issue.  In a step towards combining enforcement efforts across international borders, the Federal Communications Commission (FCC) recently signed a Memorandum of Understanding (MOU) with the Australia Communications and Media Authority (ACMA) to “work …

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