Essential Labor Law Courses
The Fair Labor Standards Act
This course provides a basic introduction to the Fair Labor Standards Act (FLSA) and what employers must do to ensure FLSA compliance.
Sexual Harassment: Prevention and Response
This interactive course provides a comprehensive overview of what constitutes sexual harassment in the workplace.
The Americans With Disabilities Act
Intended for all employees, this interactive course provides a high-level overview of Title I of the Americans with Disabilities Act (ADA), and the steps employers must take to accommodate workers protected by the ADA.
Essential Call Center Courses
Sales Process and Ethics
This course instructs call center sales agents on handling the sales aspects of consumer interactions and addresses ethical considerations in the context of certain types of sales.
Best Practices: Managing Complaints
This course offers insights into how companies should manage and respond to consumer complaints, and how to incorporate complaint management into an overall compliance program.